Cancellation Policy
Last updated: 19 May 2026
1. Cancellation Window
Orders can be cancelled only before they are accepted and processed by the store. Once the store begins preparing your order, cancellation is no longer possible.
2. How to Cancel
To cancel an order, go to My Orders and select the order you wish to cancel. If cancellation is still allowed, the option will be available on the order detail screen.
3. Store-Initiated Cancellation
In rare cases, a store may cancel your order due to item unavailability, operational issues, or delivery constraints. You will be notified immediately and a full refund will be issued.
4. Refunds on Cancellation
If payment was made online and the cancellation is approved, the full amount will be refunded to your original payment method within 5–7 business days.
5. Non-Cancellable Orders
Orders that have been accepted, packed, or dispatched cannot be cancelled. Please review your cart carefully before placing an order.
6. Repeated Cancellations
Repeated cancellations by a user may result in temporary restrictions on the account to ensure fair use of the platform.
7. Contact Us
For cancellation assistance, contact us at contact@nutribytes.in.